Jodee GlassDirector of Customer Excellence

    Jodee has supported Knowledge Center as Sr. Program Manager since April of 2017. She brings over 15 years of Project and Program Management experience in the SaaS software product arena, specifically supporting 9-1-1 operations and Incident Management. She has managed numerous large scale projects and has successfully led the implementation of NextGen 9-1-1 at the regional, state, and nation-wide level. Jodee’s career has been driven by Customer Service, and she has played a critical role in the development of operational and customer support models, committed to cultivating trusting customer relationships.

    Jodee is the Knowledge Center Director of Customer Excellence, ensuring KC customer’s continue to receive the quality of service and support they need when seconds matter.

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