The Knowledge Center Maxx product line combines real-time communication, incident management, document management and reporting tools, providing you the situational intelligence to manage incidents, planned events and exercises.


Core Maxx Features

The Knowledge Center Maxx service provides enhanced features architected to
keeping you informed, aware and ahead of your planned or crisis event.


Unlimited User Accounts

The Knowledge Center subscription allows for an unlimited number of user accounts to support a coordinated response with multiple agencies, while providing user account administrators the ability to control data access with multi-level security.


Incident Management

Knowledge Center provides fully integrated incident management tools and capabilities through an integrated Incident Command System / National Incident Management System (ICS/NIMS) implementation to support the management of multiple simultaneous incidents, events, and exercises.


Integrated Mapping

Knowledge Center has integrated mapping capabilities to package the most up-to-date tools, providing the opportunity for users to provide critical information to key decision makers in a map-centric format.


24/7 Support

Knowledge Center provides dedicated account teams to support your needs. Help Desk support is available during business hours and 24/7 Incident Support provides instant access phone support during disaster incidents and special events.


Common Operating Picture

Knowledge Center provides a common operating picture across a multi-jurisdictional and multi-agency support and response environment. ’s Parent/Child incident structure allows data to flow from the lowest level to the highest, aggregating data and resources in the process.



Knowledge Center provides interoperability capabilities through an Application Programming Interface (API) built using the industry standard DHS Emergency Data Exchange Language (EDXL). Knowledge Center’s open-standards architecture works seamlessly with existing systems such as Computer Aided Dispatch (CAD), notification, and other incident management systems.


Alert Management

Knowledge Center provides alerting tools to send individual and group email and text notifications and messages within and outside the system for Incidents/Events, Resource Requests, Mission Assignments, and Action Requests.


Critical Infrastructure/Key Resources

Knowledge Center provides fully integrated critical infrastructure tools to identify and track critical infrastructure facilities and structures, such as schools, hospitals, dams, and utilities.


Document Management

Knowledge Center provides document management tools and capabilities for agencies, organizations, facilities, and incidents and is Microsoft Office compatible.


Report Management

Knowledge Center integrates standard ICS forms and reporting tools and capabilities using a flexible reporting interface, allowing for Incident Action Plans and After Action Reports to be easily compiled and produced.



Knowledge Center web-based training is easy, convenient, and informative, providing access to training for all users in all locations. Training curriculums are offered in Basic, Advanced, Administrator, and Train-the-Trainer sessions and can be scheduled for on-site instruction as needed.


Patient Tracking

Following the clinical Simple Triage and Rapid Treatment (START) Triage method, HIMS provides Patient Tracking functionality to follow the patient from the scene of the incident through Reunification.

Knowledge Center Training & Support

Knowledge Center software provides situational intelligence by integrating next generation technologies for your common operating picture so you can train, exercise and educate your responders. Let the Team train and support your team to get the most return on your investment.

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