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Knowledge Center staff have been helping their North and South Carolina client hospitals in response to storm

Boulder Daily Camera

Longmont Times-Call

By Sam Lounsberry, Staff Writer

A Longmont-based software company helped quell the storm for hospital staffs along the North and South Carolina coast as they were scrambling last week to figure out where to send patients amid worries about Hurricane Florence’s effects.

The company, Knowledge Center, develops emergency response software used by hospitals across the country, and had clients in the area impacted by Florence, which has wreaked havoc on the East Coast since making landfall last week.

Knowledge Center’s software is geared toward ensuring hospital patients’ whereabouts are known in the midst of a mass evacuation of a health care facility.

“One of the biggest challenges during these types of disasters truly is, how do we account for someone from the moment they leave a facility during an evacuation until they get to their final destination?” Knowledge Center Director of Sales Dave Wojs said.

The software also tracks the availability of beds, doctors and specific equipment tailored to treat certain patients in order to point hospital staffs to the right nearby facility that can handle an influx of patients needing to be transferred during an emergency.

The company’s CEO Marcus Mollmann said several Knowledge Center client hospitals emptied their buildings as Florence approached over concerns of flooding or a power outage caused by the storm.

“Our software helps hospitals triage and track patients during an evacuation. Our customers can clearly, instantly identify which facilities have the bed capacity, necessary power reserves and which are best suited to take patients that require specific treatment,” Mollmann said. “… then, we empower our customers to reunify patients with family members. Without Knowledge Center, hospital evacuations can be disorganized and create significant liability risk. You can imagine what would transpire if a hospital sends patients to the wrong hospitals lacking enough beds while their families are left in the dark.”

The company’s software helped keep track of 313 patients as they were evacuated from coastal Carolina hospitals and transported to facilities outside the hurricane’s grasp, Knowledge Center Director of Customer Experience Jodee Glass said.

A technician with the company was sent to the Florence-effected region to help Knowledge Center clients adapt to new features of the software.

Hospitals in the Houston area during Hurricane Harvey last year and in Las Vegas in the aftermath of the mass shooting that left 58 dead and more than 500 wounded also were plugged into the Knowledge Center software.

“As far as tools go and the products we provide, it’s business as usual. This is what they’re meant to do. As far as how our operations shift during these kinds of events, I would say we are on standby to go above and beyond our standard 24/7 support,” Glass said.

Sam Lounsberry: 303-473-1322, slounsberry@prairiemountainmedia.com and twitter.com/samlounz.

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