October 10th-13th | TEEX Emergency Operations Center | College Station, Texas

Dear Customers,

Knowledge Center has continued to monitor the storm situation and we have decided to postpone our annual conference to October 10th-13th.  Given the impact of Hurricane Harvey and the impending Hurricane Irma, we feel that it is best to postpone our conference originally scheduled for September 13th-15th.  Many of our customers and partners are actively supporting recovery from Harvey and planning for Irma.  TEEX, and all of our partners for the event have been wonderful and have agreed to reschedule.  Please see the revised invitation attached with new dates for the event.

If you have any questions or concerns, please contact Shawn Ritter (Knowledge Center Sr. Director, Customer Management) at 303-319-1891.

Given the Hurricanes, many airlines are offering waivers for change fees.  We encourage you to check their websites or call them directly.

Also, we are in this business with all of you and if you need anything with preparedness or planning for Irma, please feel free to contact us.

Thank you in advance for your understanding, and we hope you can make it in October!


Welcome to all conference users.

This year, Knowledge Center is pleased to announce that we are partnering with Texas A&M Engineering Extension Service to host our 11th Annual Knowledge Center User Conference and Training Summit at their cutting-edge TEEX Operations Center.

TEEX offers a state-of-the-art training facility that is known worldwide. The emergency preparedness campus includes Brayton Fire Training Field, Disaster City, and the Emergency Operations Training Center.

We are increasing the quality of the conference and partnering with experts in our field who will assist us in bringing an innovative and structured experiential training summit to our customers. Our objectives for the 2017 Training Summit are simple:

  • Offer a state-of-the-art training experience with actual simulations
  • Educate our customers on new feature functionality and disruptive technology
  • Discuss market trends and innovative solutions in Incident Management

Annual Conference flier

10oct - 13All DayAnnual User Conference & Training SummitCollege Station, TX


Registration Deadline: October 3, 2017
*No registration fee / Space is limited
*Event registration does not include Hotel accommodations

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  • The value of Knowledge Center® during the 2015 Amtrak Train incident was best summarized by Mark Ross, Regional Manager for the Hospital and Healthsystem Association of Pennsylvania, who was intimately involved in the preparations and response, “The use of Knowledge Center®’s HIMS system was invaluable to the response and coordination of the incident. In particular, the Patient Tracking and Reunification function, allowed us to account for and reunite patients with their family members at a speed never before achieved for an incident of this magnitude”.

    Mark Ross Regional Manager for the Hospital and Healthsystem Association of Pennsylvania
  • “The support staff at Knowledge Center® was a valuable asset to our team in preparations for the RNC event. They assisted us in the precise configuration we needed to obtain our goals in using the software effectively in the Cleveland Emergency Operations Center (EOC)” says Alex Pellom, EOC Manager for the City of Cleveland, Ohio.  “The Event Structure in the software mirrored ICS Command, Finance, Logistics, Operations, and Planning functions so it was easy to relate situational awareness to our support functions in the EOC” said Pellom.

    Alex Pellom Cleveland Emergency Operations Center (EOC)
  • Robert J. Kagel, Director for Emergency Services for Chester County, had this to say about KC’s connectivity and value, “Knowledge Center®, once again, served as a valuable tool during our response to Hurricane Sandy. The software enhanced our Situational Intelligence™... It also serves as the single repository of information concerning this event creating a historical snapshot of what Hurricane Sandy did to Chester County. This is important for not only reimbursement reasons but also as we complete an After Action Report, update our Hazard Vulnerability Analysis, and serves as a tool for future planning for future generations when they are faced with similar circumstances.”

    Robert J. Kagel Director for Emergency Services for Chester County

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