Over the last six months, Knowledge Center has welcomed a new senior leadership team. Knowledge Center has offered Incident Management software and services for a decade, and the existing team, [...]
The Essential product suite provides a robust Incident Management software system for effectively managing the demands of a situation.
The Maxx product suite builds on the Essential suite with additional functionality and tools to support the highest level of Incident Management.
Add to the Essential package by bundling any or all of our additional features to create a comprehensive solution that works best for you.
Specific products and services that can be purchased outside of a product suite.
Battle tested through countless small- and large-scale events, demonstrating the highest level of availability across the industry.
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Our highly available and reliable platform speaks for itself, and our robust product offerings provide everything you need for crisis and incident management in a virtual collaborative environment for Situational Intelligence™ and informed response.
Collectively, the Knowledge Center team offers a unique, customer centric approach that produces thought leadership and innovation. Every team member matters, every customer matters, and we strive to offer an unparalleled customer and user experience in everything we do. How can help you?
In 2016, we hosted the largest User’s Conference in our history. This year, Knowledge Center is pleased to announce that we are partnering with Texas A&M Engineering Extension Service to host a “Training Summit” at their cutting-edge Operations Center. TEEX offers a state-of-the-art training facility that is known worldwide, and the emergency preparedness campus includes Brayton Fire Training Field, Disaster City, and the Emergency Operations Training Center. We want to increase the quality of the training environment and partner with experts in our field that can assist us in bringing an innovative and structured summit to our customers.
The value of Knowledge Center® during the 2015 Amtrak Train incident was best summarized by Mark Ross, Regional Manager for the Hospital and Healthsystem Association of Pennsylvania, who was intimately involved in the preparations and response, “The use of Knowledge Center®’s HIMS system was invaluable to the response and coordination of the incident. In particular, the Patient Tracking and Reunification function, allowed us to account for and reunite patients with their family members at a speed never before achieved for an incident of this magnitude”.
“The support staff at Knowledge Center® was a valuable asset to our team in preparations for the RNC event. They assisted us in the precise configuration we needed to obtain our goals in using the software effectively in the Cleveland Emergency Operations Center (EOC)” says Alex Pellom, EOC Manager for the City of Cleveland, Ohio. “The Event Structure in the software mirrored ICS Command, Finance, Logistics, Operations, and Planning functions so it was easy to relate situational awareness to our support functions in the EOC” said Pellom.
Robert J. Kagel, Director for Emergency Services for Chester County, had this to say about KC’s connectivity and value, “Knowledge Center®, once again, served as a valuable tool during our response to Hurricane Sandy. The software enhanced our Situational Intelligence™... It also serves as the single repository of information concerning this event creating a historical snapshot of what Hurricane Sandy did to Chester County. This is important for not only reimbursement reasons but also as we complete an After Action Report, update our Hazard Vulnerability Analysis, and serves as a tool for future planning for future generations when they are faced with similar circumstances.”