The value of Knowledge Center® during the 2015 Amtrak Train incident was best summarized by Mark Ross, Regional Manager for the Hospital and Healthsystem Association of Pennsylvania, who was intimately involved in the preparations and response, “The use of Knowledge Center®’s HIMS system was invaluable to the response and coordination of the incident. In particular, the Patient Tracking and Reunification function, allowed us to account for and reunite patients with their family members at a speed never before achieved for an incident of this magnitude”.

“The support staff at Knowledge Center® was a valuable asset to our team in preparations for the RNC event. They assisted us in the precise configuration we needed to obtain our goals in using the software effectively in the Cleveland Emergency Operations Center (EOC)” says Alex Pellom, EOC Manager for the City of Cleveland, Ohio.  “The Event Structure in the software mirrored ICS Command, Finance, Logistics, Operations, and Planning functions so it was easy to relate situational awareness to our support functions in the EOC” said Pellom.

Robert J. Kagel, Director for Emergency Services for Chester County, had this to say about KC’s connectivity and value, “Knowledge Center®, once again, served as a valuable tool during our response to Hurricane Sandy. The software enhanced our Situational Intelligence™... It also serves as the single repository of information concerning this event creating a historical snapshot of what Hurricane Sandy did to Chester County. This is important for not only reimbursement reasons but also as we complete an After Action Report, update our Hazard Vulnerability Analysis, and serves as a tool for future planning for future generations when they are faced with similar circumstances.”

"Recently promoted to EMA Director for Crawford County, I was quickly challenged to learn and use the Incident Command Knowledge Center (ICKC) system because our county fair was beginning.  The Crawford County Fair is the largest county agricultural fair east of the Mississippi River! In my career I’ve tried other systems. With no previous or formal training, I began to use ICKC to track resources and manage the event. I found that once I was securely logged into ICKC, I had access to numerous entities from various levels of public safety, who actively coordinated together with live minute-to-minute real time information as data entered the system.  Knowledge Center is the best one for our profession. The first thing I do in the mornings before I make my coffee is log into Knowledge Center to be immediately connected to what is going on throughout the multi-state region," said Clark.
Above is an excerpt from Clark's testimonial.  Full Testimonial here