The Knowledge Center® Volunteer Management solution aligns with federal ESAR-VHP guidelines to standardize registration and mobilize properly screened and trained healthcare professionals, a critical component to a successful response to any disaster or public health emergency.
The Knowledge Center® Software Suite supports incident management at all levels, connecting your responders
to their resources and beyond, during planned events or when the unthinkable occurs.
Knowledge Center® delivers highly available software systems that provide
Situational Intelligence for crisis and incident management.
We believe that the development of mission critical systems is a differentiator for Knowledge Center, and every member of our team is dedicated to making a difference…when seconds matter.

Solutions for easy to manage real-time
incident & event information 24/7.


Incident Command Knowledge Center (ICKC)

Created for the specialized continuous use that both government and private industry emergency management requires, Knowledge Center’s ICKC creates a real-time common operating picture and integrates resources though a virtual collaborative environment.


Healthcare Incident Management System (HIMS)

Created for the specialized continuous use that healthcare requires, Knowledge Center’s HIMS unites real-time communication capabilities with Hospital Incident Command System (HICS) based incident, resource, critical infrastructure and document management as well as patient triage, tracking and reunification.


Volunteer Management

Aligns with the Emergency System for Advance Registration of Volunteer Health Professional (ESAR-VHP) guidelines.


Damage Assessment

Knowledge Center’s comprehensive Damage Assessment software provides the capability to collect and aggregate damage assessment data directly from the field via mobile devices.


SARA Reporting

Knowledge Center’s SARA Reporting Management Solution provides an intuitive web-based system to satisfy SARA Title III reporting requirements, and invoicing of SARA facilities. SRMS facilitates sharing of Tier II information between LEPCs and Emergency Managers and is an invaluable decision support tool.


KC in Action

Battle tested through countless small- and large-scale events, demonstrating the highest level of availability across the industry.

Our Industries

Our highly available and reliable platform speaks for itself, and our robust product offerings provide everything you need for crisis and incident management in a virtual collaborative environment for Situational Intelligence™ and informed response.


How can KC Help?

Collectively, the Knowledge Center team offers a unique, customer centric approach that produces thought leadership and innovation. Every team member matters, every customer matters, and we strive to offer an unparalleled customer and user experience in everything we do. How can KC help you?

Latest News

2017 Knowledge Center
Annual Conference:

A big THANK YOU to all our customers who attended the 2017 Knowledge Center User’s Conference and Training Summit in October at the Texas A&M TEEX campus in College Station.

We are grateful that you chose to travel and invest your time to attend the conference. Our Keynote Speaker, Mike Williams, riveted us with his dramatic story of the Deepwater Horizon, the oil rig that exploded in the Gulf of Mexico.  The passion of our other speakers, Jake Marshall (Senior Director with HCA) and Shawn Salter (Regional Director from Air Methods), kept us current with the shared logistics, facts and statistics of Hurricane Harvey.

Our partners at TEEX provided a TEEX Training Certificate to all KC users who participated in the Exercise and Training portion of the event, which was an added benefit for attendees.

Knowledge Center is considering new dates and locations for our next User’s Conference and Training Summit. If you have agenda ideas or conference locations for us to consider, please email us at:

  • The value of Knowledge Center® during the 2015 Amtrak Train incident was best summarized by Mark Ross, Regional Manager for the Hospital and Healthsystem Association of Pennsylvania, who was intimately involved in the preparations and response, “The use of Knowledge Center®’s HIMS system was invaluable to the response and coordination of the incident. In particular, the Patient Tracking and Reunification function, allowed us to account for and reunite patients with their family members at a speed never before achieved for an incident of this magnitude”.

    Mark Ross Regional Manager for the Hospital and Healthsystem Association of Pennsylvania
  • “The support staff at Knowledge Center® was a valuable asset to our team in preparations for the RNC event. They assisted us in the precise configuration we needed to obtain our goals in using the software effectively in the Cleveland Emergency Operations Center (EOC)” says Alex Pellom, EOC Manager for the City of Cleveland, Ohio.  “The Event Structure in the software mirrored ICS Command, Finance, Logistics, Operations, and Planning functions so it was easy to relate situational awareness to our support functions in the EOC” said Pellom.

    Alex Pellom Cleveland Emergency Operations Center (EOC)
  • Robert J. Kagel, Director for Emergency Services for Chester County, had this to say about KC’s connectivity and value, “Knowledge Center®, once again, served as a valuable tool during our response to Hurricane Sandy. The software enhanced our Situational Intelligence™... It also serves as the single repository of information concerning this event creating a historical snapshot of what Hurricane Sandy did to Chester County. This is important for not only reimbursement reasons but also as we complete an After Action Report, update our Hazard Vulnerability Analysis, and serves as a tool for future planning for future generations when they are faced with similar circumstances.”

    Robert J. Kagel Director for Emergency Services for Chester County
  • "Recently promoted to EMA Director for Crawford County, I was quickly challenged to learn and use the Incident Command Knowledge Center (ICKC) system because our county fair was beginning.  The Crawford County Fair is the largest county agricultural fair east of the Mississippi River! In my career I’ve tried other systems. With no previous or formal training, I began to use ICKC to track resources and manage the event. I found that once I was securely logged into ICKC, I had access to numerous entities from various levels of public safety, who actively coordinated together with live minute-to-minute real time information as data entered the system.  Knowledge Center is the best one for our profession. The first thing I do in the mornings before I make my coffee is log into Knowledge Center to be immediately connected to what is going on throughout the multi-state region," said Clark.
    Above is an excerpt from Clark's testimonial.  Full Testimonial here

    Allen W. Clark Deputy Director for EMA Crawford County Department of Public Safety

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